industry expertise at your fingertips

PERSONNEL

You will need job descriptions and employment contracts for your venue. We have templates available for the most common roles within a standard soft play, indoor playground and trampoline park environment that you can tailor to suit your requirements.

You will have access to the sample rota’s at our showsites and will be given template documents to tailor this to the requirements of your own facility. This will enable you to track staff hours, costs, and payroll to ensure that your staff overhead is controlled and stays within budget as this is one of the major KPI’s (Key Performance Indicators) and should be the subject of very regular scrutiny. The staff rota is crucial and our knowledge and expertise will assist you to get the correct balance between full time and part time staff.

All of this support and documentation is available FREE of charge.

STAFF TRAINING

We will provide full training and support for your staff at one of our show sites, FREE of charge. You can choose to bring the whole team or selected duty managers whom we can train and who can then train your team members. 

The real environment training, can be as in-depth as you need and you will be given an overview on procedures on each of the operating areas and given first-hand experience of performing those procedures and duties. The ambition for the staff training process is for you to be able to open the doors to your facility in the knowledge that you and your staff are fully competent and can hit the ground running.

The comprehensive staff training will include all aspects of the business from reception procedures, cleaning procedures, inspection routines, operating a kitchen, running parties and closing down procedures and so much more! As we are the only manufacturer and operator of indoor playgrounds and trampoline parks, this type of service is not available outside of House of Play, demonstrating our commitment and expertise in industry.

HEALTH AND SAFETY

It is a legal requirement to have in place a full and comprehensive Health and Safety Policy and Management System which includes risk assessments covering all activities within the building. We will provide our own fully developed Health and Safety Management System which can be used as a template for you to create your own.

The health and well-being of your staff and customers must always be your number 1 priority and that why our documentation is updated regularly and of course we are happy to share any updates with you. Beyond this if you need further expert advice then we can look to provide details of our specialist consultants to perform bespoke risk assessments such as fire and evacuation procedures as needed.

OPERATIONAL PROCEDURES

Our show sites are iconic leisure venues with turnover and profitability that proves what can be achieved in industry with applied expertise. Whilst it is an highly efficient cost/profit centre its primary function is to support House of Play customers in the process of opening their own soft play, indoor playground or trampoline park centre.

No other soft play, indoor playground or trampoline park supplier owns and operates a their own centre which means only House of Play has a unique insight into every aspect of planning and running such a facility. It is this experience and expertise that House of Play are able to apply to your project to give you the best chance of success.

All House of Play customers are invited to visit our show sites and experience the operational aspects of a trading facility. A small selection of some of the benefits of visiting one of our centres are detailed below.